Terms & Conditions

Click here to view our privacy policy


1. About us

This website shop.camra.org.uk is owned and operated by:

Campaign for Real Ale Ltd
230 Hatfield Road
St Albans
Hertfordshire
AL1 4LW
VAT number 540 1166 87
Email: shop@camra.org.uk
Tel: 01727 867201
Fax: 01727 867670
If you need to contact us please use the details above.


2. Make a Contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e- mail to confirm that we have received your order.

2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 This contract is covered by English law.

2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.


3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket.
Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01727 798434.

3.2 Carriage charges will be shown prior to you placing your order. Prices are as follows:

Mainland UK Orders

  • Weighing up to 1100g: £2.50
  • Weighing between 1101g - 1999g: £3.50
  • Weighing 2000g and over: £5.00

European Orders

  • All orders £7.50

Rest of the World

  • All orders £10

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.

3.5 Promotional prices only apply during the period stated. When coupons are used, one code applies per order.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Once your order is complete we will notify you of the dispatch date.


4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from our warehouse within 7 working days and any estimated dispatch date is an estimate, which can change without notice.

4.2 We will normally deliver goods within 2-3 working days of dispatch.

4.3 Your order may arrive in more than one delivery.

4.4 We can deliver our goods anywhere in mainland Great Britain and Republic of Ireland, mainland Europe & the rest of the world. Please note that shipping costs will vary based on your delivery destination.

4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage of goods left unattended.

4.6 Disposal of packing materials is your responsibility.

4.8 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to our distribution warehouse and we reserve the right to charge you an additional re-delivery charge.

4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.

4.11 If the goods are lost or damaged in transit, please let us know promptly.

4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.


5. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.

5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 You may properly examine the goods for 14 days.

5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.

5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misleadingly described.


6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 A refund can be requested on faulty goods up to 30 days after receipt of goods with appropriate evidence of fault supplied.

6.3 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.4 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.5 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

6.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.


7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.


1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.


2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy (www.camra.org.uk/privacy-policy), any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.


3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year.
However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.


4. Links to and from other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.


6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Tickets Purchase Terms and Conditions

 

  • Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of venue, destination, date/time or host).
  • No duplicate tickets will be issued to replace lost or stolen tickets.
  • Customers are advised to check their purchase upon receipt.
  • In the event that your tickets are lost in the post and duplicates are arranged for collection at the event, these will only be given out to the member cardholder upon production of the valid membership card.
  • Occasionally, events are cancelled or postponed by the promoter, team, or venue for a variety of reasons. As soon as we are notified of any amendments we will contact all customers by email, depending on your method of booking, or by phone if it is urgent. If the event has been cancelled, you will be entitled to a face value refund. If an event is rescheduled or moved venue, you are usually given the option of retaining your tickets for the new date/location, or claiming a face-value refund. The email will contain details on how to obtain this refund, or you can contact us via camra@camra.org.uk or 01727 867201 more information. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and CAMRA cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
  • When returning tickets for a refund due to cancellation or postponement, tickets need to be sent to the following addresses –

Finance Team
Campaign for Real Ale
230 Hatfield Rd
St Albans
Herts
AL1 4LW

 

  • We advise the use of secure mail when returning tickets as we cannot guarantee refunds without the tickets being returned to us. You should also include a copy of the email or letter if requested, or a covering note containing your order reference number and contact information. On receipt, CAMRA will refund the customer the face value of the tickets using the same method as used to purchase them. Please note that the return postage cost is non-refundable.
  • Please note, in the event of an event being cancelled or postponed, CAMRA cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
  • If CAMRA is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund:
    • CAMRA despatch your order to the wrong address and cannot provide replacement tickets
    • CAMRA do not despatch your order and do not arrange for the tickets to be available for collection
    • CAMRA despatch the wrong order, i.e. wrong event / wrong type of tickets
    • Any other similar circumstances where CAMRA has acted with negligence or where we may have acted in breach of contract
  • It is the responsibility of the customer to inform CAMRA of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  • The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. See would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age as specified by the event organiser, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
  • Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
  • If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
  • By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
  • If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
  • If tickets that are despatched are returned to CAMRA as "addressee unknown", we reserve the right to cancel the order.
  • In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
  • We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.